MASSACHUSETTS Vocational Technical TEACHER TESTING Program
SCOPE OF TEST CODE #19 – HOSPITALITY MANAGEMENT
WRITTEN EXAM - 100 QUESTIONS
TIME ALLOWED: 3 HOURS
PERCENT OF TEST:
16 % Food and Beverage
15 % Front Desk
9 % Housekeeping
11 % Human Resources
12 % Sales and Marketing
15 % Accounting
13 % Administrative
9 % Safety and Sanitation
THE WRITTEN EXAMINATION IS ALIGNED WITH THE MATCHING MASSACHUSETTS VOCATIONAL TECHNICAL EDUCATOR FRAMEWORKS. SOME QUESTIONS REQUIRE A SYNTHESIS OF KNOWLEDGE BASED ON THIS EXPERIENCE AND MAY NOT BE FOUND IN ANY BOOK. HOWEVER, CANDIDATES ARE ENCOURAGED TO STUDY FOR THEIR EXAMS BY REVIEWING CURRENT TEXTBOOKS AND REFERENCE MATERIAL WHICH CAN USUALLY BE FOUND IN THE LIBRARIES OF MOST VOCATIONAL TECHNICAL SCHOOLS AND SCHOOLS WHICH OFFER CHAPTER 74 PROGRAMS.
You may refer to http://www.doe.mass.edu/cte/frameworks for the Massachusetts Vocational Technical Educator Frameworks.
THE FOLLOWING LIST OF REFERENCE MATERIALS WAS DEVELOPED AS A GUIDE FOR WRITTEN EXAM CANDIDATES:
SERV SAFE ESSENTIALS by National Restaurant Association, Educational Foundation
LODGING MANAGEMENT PROGRAM LEVEL 1
2nd Edition, by American Hotel & Lodging Educational Institute
LODGING MANAGEMENT PROGRAM LEVEL 2
2nd Edition, by American Hotel & Lodging Educational Institute
HOSPITALITY AND TRAVEL MARKETING 2nd Edition by Alastair M. Morrison
SCOPE OF TEST CODE #19 – HOSPITALITY MANAGEMENT
-Page 2-
Lodging Management Program (Year One AND YEAR TWO), by Educational Institute of the American Hotel & Motel Association, 2113 N. High St., Lansing, MI 48906
WELCOME TO HOSPITALITY, AN INTRODUCTION, by Kye-Sung Chon, PHD and Raymond Sparrowe, FCSI
MLA EDUCATION FOUNDATION
7 Liberty Square, Suite 200
Boston, MA 02109
Telephone (617) 720-1776
Fax (617) 720-1305
YOU MAY WANT TO CHECK WITH YOUR LOCAL LIBRARY FOR OBTAINING THESE RESOURCES THROUGH THE INTERLIBRARY LOAN PROGRAM.
The written exam consists of 100 multiple choice questions. Each question consists of one incomplete sentence or a questions followed by four choices. Listed below are several sample items:
If a restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.
a. horizontal-market
b. chased-demand
c. static-market
* d. level-capacity
Which of the following do front desk agents use to track maintenance problems reported by guests to staff?
* a. the front office log book
b. repair orders
c. room inventories
d. the front desk information directory
* indicates correct answer
THE TEACHER TESTING PROGRAM WILL PROVIDE NON-PROGRAMMABLE CALCULATORS FOR USE IN COMPLETING THE WRITTEN EXAM. DOCUMENTATION REGARDING THESE CALCULATORS IS ENCLOSED.
UPDATED: 9-2010
MASSACHUSETTS Vocational Technical TEACHER TESTING Program
PERCENT OF TEST:
19 % Professional Qualities
· Appearance
· Hygiene
· Resume and Application Form
57 % Hotel Industry
· Verbally Present a Solution to the Hotel Case Study
· Verbally Present the Hotel Reservation Scenario
(Case Study and Reservation Scenario will be given to you on the day of the exam)
24 % Food and Beverage
· Develop a Banquet Event Order
· Create a Contract
· Staffing
· Place Settings
· Safety and Sanitation
Computers are becoming increasingly important to the hospitality industry. Basic knowledge of word processing and spreadsheets is a must.
The Performance Examination is aligned with the matching Massachusetts Vocational Technical Educator Frameworks. Most exam tasks require a synthesis of knowledge based on vocational technical work experience. As a result we highly recommend that Performance Exam Candidates possess the required years of related work experience as well as the appropriate industry recognized credentials as outlined as requirements for preliminary vocational technical educator licensure. Candidates are also encouraged to prepare for their exams by reviewing current textbooks and reference material which can usually be found in the libraries of most Vocational Technical Schools and Schools which offer Chapter 74 Programs.
CANDIDATE MUST BRING AN UPDATED RESUME
CANDIDATE IS RESPONSIBLE FOR WEARING THE APPROPRIATE ATTIRE
THE FOLLOWING LIST OF REFERENCE MATERIALS WAS DEVELOPED AS A GUIDE FOR PERFORMANCE EXAM CANDIDATES:
SERV SAFE ESSENTIALS by National Restaurant Association, Educational Foundation
DINING ROOM AND BANQUET MANAGEMENT, by Anthony Strianese
Delmar Publishers
Lodging Management Program (Year One AND YEAR TWO), by Educational Institute of the American Hotel & Motel Association, 2113 N. High St., Lansing, MI 48906
WELCOME TO HOSPITALITY, AN INTRODUCTION, by Kye-Sung Chon, PHD & Raymond Sparrowe, FCSI
Delmar Publishers
SCOPE OF TEST CODE #19 – HOSPITALITY MANAGEMENT
-Page 2-
MLA EDUCATION FOUNDATION
7 Liberty Square, Suite 200
Boston, MA 02109
Telephone (617) 720-1776
Fax (617) 720-1305
YOU WILL BE EVALUATED IN THE COMPLETION AND ACCURACY OF THE ABOVE LISTED TASKS ON THIS OUTLINE.
You may refer to http://www.doe.mass.edu/cte/frameworks for the Massachusetts Vocational Technical Educator Frameworks.
UPDATED: 10/27/2011